Frequently asked question

You can raise a request to return your items with these simple steps: 1. Log into your The Artu account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your The Artu account.

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy: Category Products that can’t be returned Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Automobiles Cars, Mopeds, Motorcycles and Scooters Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Gardening Products Plant Saplings, Plant Seeds and Soil Manure Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewellery Coins Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - The seller offering the product - Product's availability with the seller - The destination to which you want the order shipped to and location of the seller You can check the expected delivery date of your order(s) on the 'My Orders' section of your Flipkart account on our website, app, or mobile site.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode 2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order

Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

The courier service will contact you for delivery of your order. Please check your SMS for more details.

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Orders will be delivered by the date you see on the product page for your location.

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

The Artu is shopping website for all needs. Which is Owned by Artu Infotech proprietorship company, Which Located in Rohini Delhi.